• Absolute client alignment.
• Ease and efficiency in the client experience.
• Growth of relationships and referrals.

Responsibilities

• Communicate consistently and maintain alignment with clients across every interaction.
• Listen deeply and capture every detail—verbal, written, and implied—so nothing is missed and everything is acted on.
• Monitor and respond to the full spectrum of client needs—rational and emotional—with empathy, precision, and follow-through.
• Continually enroll clients in our work, reinforcing confidence and clarity in the value we deliver.
• Create ease, efficiency, and speed in the client’s experience by anticipating needs before they’re voiced.
• Generate harmony with the client’s vision, priorities, needs, wants, and fears—translating complexity into shared understanding.
• Expand our network and referral opportunities through trusted client and industry relationships.

Required Traits

• Exceptional listener and communicator with the discipline to capture, document, and act on details.
• Deep emotional intelligence: perceives nuance, reads tone, and responds with accuracy and empathy.
• Conscientious and dependable: follows through completely and closes every loop.
• Commercially minded: reinforces value through clarity, not persuasion.
• Relationship-driven and growth-oriented: builds long-term trust through precision and care.

Experience and Education

• 5+ years in client partnerships, account leadership, or a comparable relationship-driven role.
• Proven success maintaining and growing long-term client relationships.
• Experience managing both the logistical and emotional dimensions of client engagement.
• Track record of capturing and executing on detailed client needs with consistency and accuracy.
• Bachelor’s degree in business, communications, or related field preferred.